Terms of service

Terms & Conditions

Effective Date: July 2026

Welcome to Pixie Cosmos. By using our website and placing an order, you agree to the following Terms & Conditions.

Orders

All orders are subject to availability and acceptance. We reserve the right to cancel or refuse any order at our discretion.

Pricing

All prices are displayed in the applicable currency at checkout. Prices and promotions may change without notice.

Shipping

We ship worldwide where available. Delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.

Returns & Refunds

We offer a 14-day return policy on eligible items. Products must be unused and returned in their original condition. Personalised or customised items cannot be returned unless they arrive damaged or faulty.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue.

Product Information

We aim to ensure all product descriptions and images are accurate. Minor variations in colour or appearance may occur due to screen settings and manufacturing differences.

Intellectual Property

All content on this website, including images, logos, text, graphics, and designs, is the property of Pixie Cosmos and may not be copied or used without written permission.

Limitation of Liability

Pixie Cosmos shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any changes.

Contact

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page.