Shipping policy
Shipping Policy
Thank you for shopping with Pixie Cosmos!
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Shipping Times
United States
- Standard Shipping: 5–10 business days
United Kingdom
- Standard Shipping: 3–7 business days
Europe
- Standard Shipping: 5–10 business days
Rest of the World
- Standard Shipping: 7–15 business days
Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or peak periods.
Shipping Costs
- Free standard shipping on orders over $50.
- Shipping rates for orders below this amount are calculated at checkout based on your location.
Tracking
Once your order has been shipped, you will receive a tracking number via email (where available) so you can follow your parcel’s journey.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. Pixie Cosmos is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.
Lost or Delayed Parcels
While we work closely with our shipping partners, occasional delays can occur. If your parcel has not arrived within the estimated delivery timeframe, please contact us and we’ll be happy to assist.
Contact Us
If you have any questions about your order or shipping, please contact us through our Contact Us page and we’ll get back to you as soon as possible.